- Size of different information system(s)
Departmental systems: Hyperactive Bob system which is monitoring the traffic outside by counting the number of coming cars and how many the employees busy inside.
Organizational systems used: POS system because it show what each person should do in the organization and what responsibility they have. Nintendo DS system because it's a training system used to keep all new and old employees with same performance level.
Inter-organizational systems: Made For You systems, because it link between the whole employees in the order side until kitchen stuff and the cashiers.
- Information system used
“McDonald's Corporation is the largest chain of hamburger fast food restaurants, serving around 68,000,000 customers daily in 119 countries.”
So using information system in McDonald's is very necessary and important to continue their high level of performance around the world. Normally, McDonald's has a large number of supplier to provide McDonald's with the raw material that McDonald's need to done it’s work. “So, McDonald's has a Transaction Processing System to record each supplier information such as invoice amount and so on”.
http://www.oppapers.com/essays/Information-Systems-Used-By-Kfc/953879
At the first stages of McDonald's when it was still a small restaurant. McDonald's thought about Keep pace with technological development. “So, McDonald's Decision Support System worked on provides a wireless service in their restaurants so McDonald's can gathered information about the customer’s needs and what they want from McDonald's”. By these steps McDonald's reach a high level of customer satisfaction. McDonald's succeed with using technology in way that benefit McDonald's a lot.
http://www.openclinical.org/dss.html
McDonald's is a large network of employees around the world. Each Branch Chief should monitor the performance of his employees to decide if they deserve promotion or any type of reinforcement or even if there are employees who failing in their work, “so McDonald's used Management Information System to record all these information about the employees. Also, Management Information System used to record all financial operation in the restaurants such as, expense, budget and profit”. So, by using Management Information System McDonald's can identify what happened and what they should do, and determine the direction of their working.
http://www.baselinemag.com/c/a/Projects-Supply-Chain/McDonalds-McBusted/
- Other systems used in McDonald's
McDonald's have some special systems developed to provide specific service, such as Made For You system, POS system, Hyperactive Bob System and Nintendo DS system .”Made for You system summaries on when a customer order his order immediately transfer to a monitor in the kitchen so the staff working on his order after receiving it quickly.”
“POS system is used to ensure the quality of performance and the speed of deliver the order for the customer. This system records huge amount of information in seconds. By this system, each one know what he should know, whether the cashier or the kitchen’s staff”.
“Hyperactive Bob System used to scan the parking lot for incoming cars and monitor the traffic by using computers and rooftop cameras when their employees are busy.”
http://news.cnet.com/For-fast-food-help,-call-in-the-robots/2100-11394_3-6170097.html
“Nintendo DS system is an e-learning training tool used for the new employees in the staff, this system used to train the new employees and put grades for their performance, so they compare between the employees. This system has many advantages such as using less paper and provides such fun to the work environment for the employees and also let the employees to get more experience”.
- Files used in McDonald’s
McDonald's has a huge information about each part participate in any operation related to McDonald's, such as the employees, supplier, financial operations and competitors. For example, there is information about the employees such as any contact information or personal information and background about the employee. Also, the financial records contain the profit, loss, expense and expenditure. About the supplier there are information about what did they provide McDonald's, bread, meat or any other resources.
- Responsibility of the database and what report contain:
Database in McDonald's is responsible from the database administrator. According to the information in the database, many reports are formed to serve particular goal or provide certain information for a certain situation. For example, the reports could involve information about the performance or the working time of employees.
- Type of software used:
“In 2005 Macdonald's used Microsoft as software for their database. Windows made a specific version to take the orders of customers and provide them a multiple forms of payment. By implementing Windows XP in many Macdonald's stores, they bring an open technology plat form which was the beginning of customer service innovation for the next generation”.
Nice Post! Your insight are very impressive and creative its very helpful.Thanks for sharing.
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